dps247 Privacy Policy

Introduction

dps247 (hereinafter referred to as "we", "our", or "the platform") is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users and are committed to protecting their personal information.

This privacy policy describes what information we collect when you use the dps247 website or services, why we collect it, how we use it, and what rights you have over your information.

By using our website, you are giving your consent to the terms of this privacy policy. Please read this document carefully and in full. If you disagree with any part of this policy, please refrain from using our services and contact us.

What Information We Collect

dps247 collects the following types of information to provide its services. We only collect the amount of information necessary to operate our services.

2.1 Registration and Account Information

When you open an account with dps247, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• Identity document information (for KYC verification)

2.2 Financial Transaction Information

To facilitate your deposits and withdrawals, we collect:

• bKash, Nagad, Rocket or Upay account number
• Transaction history and amounts
• Transaction date and time (as per Bangladesh Standard Time)

2.3 Technical Information

Information automatically collected while using our website:

• IP address and device type
• Browser type and version
• Operating system
• Your browsing activity and preferences
• Login time and location information
• Session duration

2.4 Communication Information

When you contact our customer service team via live chat or email, we retain a record of that conversation. This is used to improve the quality of our service and for future support purposes.

Purpose of Data Use

dps247 uses the information collected about you only for the following legitimate purposes:

3.1 Account Management

• Verifying your identity and validating your account
• Age verification — accounts are only provided to those aged 21 or above
• Login and security management
• Password recovery assistance

3.2 Financial Services

• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Anti-money laundering (AML) and fraud prevention
• Maintaining records of financial transactions

3.3 Service Improvement

• Monitoring and improving website performance
• Developing new games and features
• Personalizing the user experience
• Resolving technical issues

3.4 Communication

• Sending important account notifications
• Sending security-related alerts
• Sending information about new offers and promotions (with your consent)
• Providing customer service

3.5 Legal Obligations

Storing and providing information under applicable laws and regulations, and cooperating with authorities where legally required.

Data Storage and Deletion

dps247 retains your personal information only for as long as necessary. The retention period is determined based on the type of information and its purpose of use.

4.1 Retention Periods

• Account-related information — a minimum of 5 years after account closure
• Financial transaction records — a minimum of 7 years as required by legal obligations
• Communication records — 3 years after the relevant matter is resolved
• Technical logs — a maximum of 2 years

4.2 Data Deletion Requests

You may request that your personal information be deleted. However, for legal obligations, unresolved disputes, or ongoing transactions, we may be required to retain certain information for a specified period. To request data deletion, contact us at [email protected].

Sharing Information with Third Parties

dps247 does not sell or rent your personal information to third parties. However, in certain circumstances we may share limited information with trusted partners.

5.1 Payment Processors

The minimum information necessary to process transactions through bKash, Nagad, Rocket and Upay is shared with payment gateway providers. These providers follow their own privacy policies.

5.2 Technology and Software Partners

Game providers (Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, etc.) and technology partners receive only the information necessary to operate their services. They may not use this information for their own commercial purposes.

5.3 Legal Authorities

We may be required to provide information under a court order, a lawful request from an investigative authority, or the requirements of applicable law. In such cases we always act in accordance with the law.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the dps247 website. Cookies are small text files stored in your browser that help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and ensuring security.
• Performance Cookies: Used to monitor how much different parts of the website are being used.
• Personalisation Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to collect and analyse site usage statistics.

6.2 Cookie Controls

You can limit or disable cookies by changing your browser settings. Please note that disabling essential cookies may prevent certain important website functions from working.

Your Rights Over Your Information

As a dps247 user, you have the following rights over your own personal information:

7.1 Right to Access Your Information

You may request at any time to find out what information we hold about you. We will provide the information within 30 days of receiving the request.

7.2 Right to Correct Your Information

If any information in your profile is incorrect or incomplete, you may request a correction. We will make the correction as soon as possible.

7.3 Right to Delete Your Information

In certain circumstances you may request that your information be deleted, however it may not be possible to delete all information if legal obligations apply.

7.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional messages and offers at any time. To do so, contact us by email or let us know via our 24/7 live chat.

7.5 How to Exercise Your Rights

To exercise any of the rights above, contact us at [email protected] or speak with us on our 24/7 live chat. We are always ready to assist in Bengali.

Data Protection Measures

dps247 adopts the highest industry-standard technical and organizational measures to protect your information.

8.1 Technical Protection

• SSL (Secure Socket Layer) encryption — for all data transfers
• AES-256 encryption — for stored data
• Two-Factor Authentication
• Regular security checks and audits
• Firewall and intrusion detection systems
• Secure cloud server infrastructure

8.2 Organizational Protection

• Regular data protection training for staff
• Access to data is strictly controlled — only authorized personnel can view relevant information
• Staff bound by confidentiality agreements
• Regular internal security audits

8.3 Response to a Data Breach

If a data breach occurs, we will investigate immediately and notify affected users as quickly as possible with the relevant information. We take every such incident seriously.

Protection of Minors

dps247 fully adheres to a responsible gaming policy. Our services are intended only for individuals aged 21 and above.

9.1 Age Verification

We verify age at the time of registration and no person under the age of 21 is permitted to open an account. We do not intentionally collect any personal information from minors.

9.2 If a Minor's Information Is Detected

If we become aware that a minor's information has entered our system, we will immediately close that account and delete all associated data.

9.3 Request to Guardians

Guardians are requested to stay aware of their children's internet usage. If you believe a minor is using our platform, please notify us immediately.

Changes to the Privacy Policy

dps247 may update this privacy policy from time to time. Changes may be made due to service updates, technology changes, or new legal requirements.

10.1 Notification of Changes

• You will be notified by email of any significant changes
• A notice will be displayed on the website
• The "Last Updated" date at the top of this page will be changed

10.2 Consent to the Updated Policy

Continuing to use our services after a change means you are consenting to the new policy. If you do not agree with the updated policy, stop using our services and contact us to close your account.

We always aim to be transparent and honest with you, and we seek to give you sufficient notice before any changes are made.

Contact & Support

If you have any questions, concerns, or complaints regarding this privacy policy, please get in touch with us. Our team is always ready to assist you.

11.1 Contact Methods

• Email: [email protected]
• Live Chat: 24/7 support in Bengali via the website

We generally aim to respond to email inquiries within 24 hours. For urgent matters, get immediate assistance via live chat.

For more details, visit our FAQ page or read about us.